FAQ — Faith Telecommunication

Question 1

How do I check if service is available in my area?

Accepted Answer

The easiest way is to call us at 888-337-1195 — our team can confirm availability and walk you through plan options in minutes. You can also use the Check Availability form on our website and we'll follow up promptly.

Question 2

Is there a contract or commitment required?

Accepted Answer

No long-term contracts are required on most of our plans. You can subscribe month-to-month and cancel at any time. Some promotional pricing may include a 12-month rate lock — our team will always be upfront about any terms before you sign up.

Question 3

How long does installation take?

Accepted Answer

Most installations are completed in 2–4 hours. Our certified technicians will arrive within your scheduled window, set up all equipment, run a full service test, and make sure everything is working before they leave. We'll also walk you through how to use your new service.

Question 4

Can I bundle multiple services together?

Accepted Answer

Absolutely. Bundling Internet, TV, Home Phone, and Home Security together is one of the best ways to save. Most customers save $10–$30/month compared to subscribing to each service individually. Visit our Bundles page or call 888-337-1195 to build a custom package.

Question 5

What equipment do I need?

Accepted Answer

We provide all the equipment you need — modem, router, set-top boxes, and security hardware — as part of your service. There are no equipment purchase requirements. A small monthly equipment lease fee may apply depending on your plan.

Question 6

What internet speeds do you offer?

Accepted Answer

We offer plans ranging from 100 Mbps (Starter) up to 1 Gbps (Gigabit). Our most popular plan is Performance at 500 Mbps, which handles streaming, gaming, video calls, and multiple devices simultaneously with ease.

Question 7

Are there data caps on your internet plans?

Accepted Answer

No. All of our internet plans include unlimited data with no caps, throttling, or overage charges. You can stream, download, and browse as much as you want without worrying about hitting a limit.

Question 8

What is your network uptime guarantee?

Accepted Answer

We guarantee 99.9% network uptime. In the rare event of an outage, our network operations team is alerted automatically and works around the clock to restore service as quickly as possible.

Question 9

Can I use my own router?

Accepted Answer

Yes, you can use your own compatible router. However, we recommend using our provided equipment for the best performance and to ensure our support team can fully assist you if any issues arise. Our equipment is pre-configured and optimized for our network.

Question 10

How many devices can connect at once?

Accepted Answer

This depends on your plan and router. Our Performance and Gigabit plans, paired with our dual-band router, comfortably support 20+ simultaneous devices. For large households or home offices, we recommend our Gigabit plan for the best experience.

Question 11

How many channels are included?

Accepted Answer

Our TV plans range from 50+ local and basic channels (Local & Basics plan) up to 300+ channels including premium networks (Ultimate plan). All plans include HD channels, and our Premier and Ultimate plans include 4K Ultra HD content.

Question 12

Is a DVR included with TV service?

Accepted Answer

Yes. All TV plans include cloud DVR storage. Our Select plan includes 500 hours of cloud DVR, and our Premier and Ultimate plans include 1,000 hours. You can record, pause, rewind, and fast-forward live TV from any room.

Question 13

Can I watch TV on my phone or tablet?

Accepted Answer

Yes. Our TV Everywhere app lets you watch live TV and on-demand content on your smartphone, tablet, or laptop — at home or on the go. The app is included free with all TV plans.

Question 14

Are premium channels like HBO or Showtime available?

Accepted Answer

Yes. Premium channels are available as add-ons or included in our Ultimate plan. Call 888-337-1195 to ask about current premium channel packages and pricing.

Question 15

Does home phone service work during a power outage?

Accepted Answer

Our home phone service runs over our network infrastructure. We recommend keeping a battery backup (UPS) for your modem and router to maintain service during brief power outages. For extended outages, our Premium plan includes automatic call forwarding to a mobile number of your choice.

Question 16

Can I keep my existing phone number?

Accepted Answer

In most cases, yes. Number porting is available and typically takes 5–10 business days to complete. Our team will handle the transfer process and keep you updated throughout. Call 888-337-1195 to confirm your number is eligible for porting.

Question 17

Is international calling included?

Accepted Answer

International calling is included in our Premium home phone plan (300 minutes/month to select countries). On Basic and Standard plans, international calls are available at competitive per-minute rates. Call us for current international rate information.

Question 18

Does the service include 911 access?

Accepted Answer

Yes. All of our home phone plans include 911 emergency service. Our Premium plan includes priority 911 routing. Please ensure your service address is correctly registered so emergency services can locate you accurately.

Question 19

Is professional monitoring included in all security plans?

Accepted Answer

Professional 24/7 monitoring is included in our Standard and Premium home security plans. Our Essential plan includes self-monitoring via the mobile app. With professional monitoring, our team contacts you and dispatches emergency services if an alarm is triggered.

Question 20

How quickly does monitoring respond to an alarm?

Accepted Answer

Our average alarm response time is under 30 seconds. When an alarm is triggered, our monitoring center immediately attempts to contact you. If we can't reach you or you confirm an emergency, we dispatch the appropriate emergency services right away.

Question 21

Can I control my security system remotely?

Accepted Answer

Yes. Our smart home security app lets you arm and disarm your system, view live camera feeds, receive instant alerts, and control smart locks and lights from anywhere in the world using your smartphone.

Question 22

Is there a long-term contract for home security?

Accepted Answer

Our Essential plan is month-to-month with no contract. Standard and Premium plans may include a 12-month monitoring agreement for the best pricing. Our team will clearly explain all terms before you commit to anything.

Question 23

When is my bill due each month?

Accepted Answer

Your bill is due on the same date each month — the anniversary of your service start date. You'll receive an email reminder 7 days before your due date. AutoPay is available and recommended to avoid any service interruptions.

Question 24

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), ACH bank transfers, and checks by mail. AutoPay via credit card or bank account is available and earns a $5/month discount on most plans.

Question 25

Are there any hidden fees?

Accepted Answer

No. We believe in transparent pricing. Your bill will include your plan rate, applicable taxes, and any equipment lease fees — all of which are disclosed upfront before you sign up. There are no activation fees, no early termination fees on month-to-month plans, and no surprise charges.

Question 26

How do I update my account or contact information?

Accepted Answer

You can update your account information by calling our customer support team at 888-337-1195 (available 24/7) or by emailing us through the Contact page on our website. Our team can update your address, phone number, email, and payment method.

Frequently Asked Questions

Still Have Questions?