1. Acceptance of Terms
By accessing or using any service provided by Faith Telecommunication ('Company', 'we', 'us', or 'our'), you agree to be bound by these Terms of Service ('Terms'). If you do not agree to these Terms, you may not use our services.
These Terms apply to all subscribers, visitors, and users of Faith Telecommunication services, including internet, TV, home phone, home security, and any bundled packages. We reserve the right to update these Terms at any time, and your continued use of our services after any changes constitutes your acceptance of the new Terms.
2. Service Description
Faith Telecommunication provides residential and small business telecommunications services including high-speed internet, digital television, home phone, and home security monitoring. Service availability, speeds, and features vary by location and selected plan.
We reserve the right to modify, suspend, or discontinue any service or feature at any time with reasonable notice. We will make reasonable efforts to notify customers of material changes to services that may affect their subscription.
3. Account Registration and Responsibility
To use our services, you must provide accurate, complete, and current information during the registration process. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to notify us immediately of any unauthorized use of your account or any other breach of security. Faith Telecommunication will not be liable for any loss or damage arising from your failure to comply with this security obligation.
You must be at least 18 years of age to enter into a service agreement with Faith Telecommunication. By subscribing, you represent and warrant that you meet this age requirement.
4. Billing and Payment
Service fees are billed monthly in advance on your billing anniversary date. Payment is due upon receipt of your invoice. Failure to pay by the due date may result in a late fee and, if payment remains outstanding, suspension or termination of service.
We accept major credit and debit cards, ACH bank transfers, and checks. AutoPay enrollment is available and encouraged. All prices are subject to applicable federal, state, and local taxes and fees, which will be itemized on your monthly invoice.
We reserve the right to change our pricing with 30 days' advance notice. If you do not agree to a price change, you may cancel your service before the new pricing takes effect without penalty on month-to-month plans.
5. Acceptable Use Policy
You agree to use our services only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use and enjoyment of our services. Prohibited uses include, but are not limited to: transmitting unlawful, harmful, or offensive content; attempting to gain unauthorized access to any system or network; and engaging in any activity that disrupts or interferes with our network infrastructure.
We reserve the right to suspend or terminate service immediately and without notice if we determine, in our sole discretion, that you are using our services in violation of this Acceptable Use Policy or any applicable law.
6. Equipment
Equipment provided by Faith Telecommunication (modems, routers, set-top boxes, security hardware, etc.) remains the property of Faith Telecommunication. You are responsible for the safekeeping of leased equipment and will be charged for any damage beyond normal wear and tear or for failure to return equipment upon service cancellation.
You may use your own compatible equipment for certain services. However, Faith Telecommunication does not guarantee compatibility or provide technical support for customer-owned equipment. Using your own equipment does not waive any applicable equipment lease fees unless explicitly agreed upon in writing.
7. Service Interruptions
While we strive to maintain 99.9% network uptime, Faith Telecommunication does not guarantee uninterrupted service. Service may be temporarily unavailable due to scheduled maintenance, emergency repairs, weather events, or circumstances beyond our control.
In the event of a service outage lasting more than 24 consecutive hours that is attributable to our network, you may be eligible for a prorated service credit. Credits are applied to your next invoice and are not issued as cash refunds. To request a credit, contact our support team at 888-337-1195.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Faith Telecommunication shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of our services.
Our total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the total amount you paid to us in the three months preceding the event giving rise to the claim.
9. Termination
You may cancel your service at any time by contacting our customer support team. Month-to-month subscribers may cancel without penalty. Subscribers on promotional rate agreements may be subject to early termination fees as disclosed at the time of enrollment.
Faith Telecommunication reserves the right to terminate your service at any time for violation of these Terms, non-payment, or any other reason with reasonable notice. Upon termination, you must return all leased equipment within 14 days to avoid equipment charges.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which you receive service, without regard to its conflict of law provisions.
Any dispute arising under these Terms that cannot be resolved informally shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association. You waive any right to participate in a class action lawsuit or class-wide arbitration.
11. Contact Information
If you have any questions about these Terms of Service, please contact us:
Faith Telecommunication — Email: [email protected] — Phone: 888-337-1195
Last updated: July 31, 2026