1. Information We Collect
We collect information you provide directly to us when you sign up for service, contact our support team, fill out a form on our website, or otherwise communicate with us. This includes your name, mailing address, email address, phone number, and payment information.
We also collect information automatically when you use our services or visit our website, including IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
If you use our internet, TV, home phone, or home security services, we may collect information about your use of those services, including network usage data, device identifiers, and service configuration details.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services; process transactions and send related information such as confirmations and invoices; send technical notices, updates, security alerts, and support messages; and respond to your comments and questions.
We may also use your information to send promotional communications, such as information about services, features, and events offered by Faith Telecommunication. You may opt out of receiving these communications at any time by contacting us or following the unsubscribe instructions in any email we send.
We use the information to monitor and analyze trends, usage, and activities in connection with our services; detect, investigate, and prevent fraudulent transactions and other illegal activities; and comply with legal obligations.
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, such as billing processors, customer support platforms, and network infrastructure providers.
We may disclose your information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
We may share your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
4. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely delete or anonymize it.
If you cancel your service with us, we will retain your account information for a period of up to seven years to comply with applicable laws and regulations, resolve disputes, and enforce our agreements.
5. Security
We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Our network and systems are protected by industry-standard security measures including encryption, firewalls, and access controls.
However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
We use cookies to understand and save your preferences for future visits, compile aggregate data about site traffic and site interaction, and provide better site experiences and tools in the future.
7. Your Rights and Choices
You have the right to access, update, or delete the personal information we hold about you. You may also have the right to object to or restrict certain processing of your data, and the right to data portability. To exercise any of these rights, please contact us using the information provided below.
You may opt out of receiving promotional emails from us by following the instructions in those emails or by contacting us directly. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
8. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information of a child under 13, we will take steps to delete such information from our files as soon as possible.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Faith Telecommunication — Email: [email protected] — Phone: 888-337-1195
Last updated: July 31, 2026